Mystery Shopper FAQ's

What is mystery shopping?

Mystery Shopping is a valuable tool used by organizations that are looking to monitor, evaluate and improve their operations and customer service to better service their clients.

Mystery shopping is used in a range of industries including:

• Banking
• Retail
• Service industries
• Fast food and Restaurant
• Entertainment
• Transportation

What would I have to do as a mystery shopper?

As a mystery shopper you would be expected to visit our client's locations and perform evaluations based on the criteria we set.

Can I be a full time mystery shopper?

Mystery shopping is not a full time job. Mystery shopping is more of a way to earn some extra spending money and to enjoy the products or services our clients offer. For example, when eating in our client's restaurants you would order food as you normally would, we would pay you to provide feedback to our clients through our online reporting systems.

How many shops could I do per month and how do I find them?

At the beginning of each month, PerformaLogics provides a list of shops through our shopper services area on our website detailing all the shops that need to be done for the month. You are responsible for logging onto the site and choosing the shops as you like, however, there may be restrictions on which shops you can do (for example you cannot do the same location two consecutive months in a row).

How do I know what to do when I am shopping?

PerformaLogics provides you with all the information and training you need to begin shopping. We have detailed instructions that are provided for each company you shop for.

How much and how often will I get paid?

The pay depends on a range of factors including how far you have to travel, how long you spend in the store, and if you have to buy a product. Typically shops pay from $10 for quick basic shops to $30 in situations where a longer shop is required. Every single project has different pay and you will be told about the pay for each project as they are launched.

Shoppers are paid in the middle of the following month for all shops done during a specific calendar month. E.g. for all shops performed in September, you would be paid in October.

What else do I need to know to work as a PerformaLogics Mystery Shopper?

To shop with us you will need to:

• Submit your reports on time (within 24 hours of each shop).
• Observe and meet all deadlines that are posted on our website.
• Regularly check your email for updates and important correspondence between the company and yourself.
• Read and follow all instructions online carefully.

If I want to shop with PerformaLogics what do I do now?

The first thing to do is read the Terms and Conditions on the next page. When you have accepted them you will proceed to the application page to fill out. From there we will contact you when we have shops in your area. Please keep in mind we receive many applications so please do not call or email to ask if we have shops. We will notify you as soon as we need shoppers in your area.

When we contact you to perform shops for the first time, you will then be asked to sign a formal agreement which will be provided to you at a later time.

STILL INTERESTED IN MYSTERY SHOPPING?

CLICK HERE TO GO TO OUR USER AGREEMENT AND MYSTERY SHOPPER APPLICATION